Warranty repair
Product warranty
Power-saving product: 1 year
Product repair
When a product you purchased at DOMI SHOP breaks down, please contact us to apply for warranty repair and fill in your name, email, mobile phone number, order number and reason for the failure, etc. After receiving your maintenance application, we will proactively contact you within 2 to 5 working days to handle follow-up matters. Please wait patiently.
Regarding fees:
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For normal damage and repair during the warranty period, you only need to bear the shipping cost of sending the product, and we will bear the shipping cost and waive the maintenance fee.
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If abnormal damage is repaired during the warranty period, you need to bear the return shipping cost of the product and the cost of repair materials.
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You need to bear the return freight and material costs for repairs. For repairs outside the warranty period, you
Exclusions:
DOMI SHOP will not provide free warranty for product malfunction, abnormal operation or damage due to the following reasons:
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Any damage to the product caused by the user's unauthorized disassembly or modification of the machine, improper connection and use of external equipment, or improper operation.
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Damage to the subject matter caused by fire, flood, lightning, earthquake or other force majeure.
- Failure of the subject matter caused by man-made damage by the user.